FAQs and Helpful Tips
Depending on the Amigo model you have and when it was purchased, the serial number is likely located on the steering column, under the rear cover, on the frame or near one of the rear wheels. See below for photos of the most common serial number locations.
A battery stall test is an option.
This is a fast and easy test, no tools required. Results are about 20% accurate.
Stall testing will indicate if a battery has the capacity to charge.
- Position the front end of the Amigo against a sturdy wall and pull the forward lever.
- If the battery gauge on the enclosure immediately drops, one or both batteries may need to be replaced.
View Amigo battery options here. If you have any questions about battery replacement, please contact our customer service team at 1-800-248-9131.
For additional/replacement keys, please see here.
Before traveling, it is wise to order extra keys.
Yes, you can upgrade a standard seat post to a power seat lift (PSL) and you will need a new upper seat post as well. A PSL requires a Touchtron or Travel Switch handle. See options here.
Foam provides a stable seating surface that helps with a variety of positioning issues. Foam only needs to be replaced about once a year, and foam cushions offer a low-maintenance option to help reduce the risk of skin breakdown. Foam cushions can be swapped out on your existing seat, providing an inexpensive way to add comfort to your Amigo without replacing the entire seating system. View Amigo seating options here.
If a battery is fully discharged, it may take up to eight (8) hours to reach a full charge. Good charging habits improve battery performance. It’s helpful to charge batteries at every opportunity whenever the Amigo is not in use, which will also reduce charging time because batteries aren’t discharged as deeply. Amigo battery chargers are smart chargers, so they will stop charging when the battery reaches a full charge. Extended charging will not damage batteries if they are in good condition.
View replacement batteries here.
Battery performance depends on a variety of factors, including the size of the batteries, temperature, speed traveled, terrain and more. Generally you will be able to get through the day without charging your Amigo; though, it is wise to charge batteries at every opportunity whenever the Amigo is not in use. Batteries cannot be harmed from overcharging; and, it is not good for batteries to be deeply discharged on a regular basis. Extended charging will not damage batteries if they are in good condition.
Batteries generally need to be replaced every 12-18 months (24-36 months with proper charging). If you are having trouble with charging or notice batteries getting hot or bulging during charging, it may be time for new batteries. View Amigo battery options here. If you have any questions about battery replacement, please contact our customer service team at 1-800-248-9131.
Find a list of owner’s manuals here.
If you’re having trouble finding an owner’s manual, please contact our customer service team at 1-800-248-9131.
The first step in applying for a mobility scooter through Medicare is to get a prescription from your physician. The physician and durable medical equipment provider will then complete a Certificate of Medical Necessity (CMN). For a person to qualify for Medicare reimbursement for a mobility scooter, a person must meet all of the following requirements:
- Requires a wheelchair to maneuver in his/her home
- Cannot operate a manual wheelchair
- Can safely operate the controls of a mobility scooter
- Can transfer safely to and from a mobility scooter
- Has adequate stability to safely ride a mobility scooter
Medicare reimbursement varies depending on where you live. We recommend finding a local durable medical equipment provider to help you with the Medicare reimbursement process. Connect with an Amigo Mobility Center equipment provider here.
Traveling with your Amigo mobility scooter can be made easier with accessible travel tips. Learn more here.
Problem: Old style potentiometer has a controller programmed for a Hall Effect potentiometer.
Solution: Install Hall Effect potentiometer or reprogram the controller.